In Mozilla® Firefox® update 51, functionality of the VidyoDesktop™ guest links on Windows® is impaired while in mixed security mode.
- If VidyoDesktop is open and you click on a Vidyo guest link using Mozilla Firefox 51, the browser will show "connecting", however it will never actually transition to VidyoDesktop (where you would be prompted to enter your name).
Mozilla® has released a temporary fix in the form of an add-on. To ensure your browser obtains this add-on update, please follow the instructions below:
- Ensure you are on Firefox® version 51.0.1.
- Enable this setting: Menu > Options > Advanced > Automatically install updates.
- Reboot your machine.
---How to confirm if the add-on has been applied:
Open Firefox® and type the following into the address bar and press enter: about:support
In the “Extensions” section, you should see “Send HSTS Priming Requests” in the list.
(This add-on will not be required for the next release of Firefox®)
If the steps above do not fix the isssue, please follow these steps:
- Launch Mozilla FireFox.
- Type "about:config" in the address bar and hit enter.
- Accept the security prompt.
- Search for "security.mixed_content.send_hsts_priming"
- Ensure that the value is set to "false".
If it is set to "true", double-click to change the value to "false".
- Restart Firefox.
- Try the guest link again.
It should function as expected.